Policies
& Procedures 
 


Shipping, Returns & Guarantee

Tickets purchased from FLJ Entertainment & Marketing Firm will receive a confirmation delivered via email within 24 hours. Please be sure to provide the correct email address when purchasing tickets. If you do not receive your confirmtation email within 24 hours, this is indication that the email provided was invalid. To confirm if your transaction was complete, please email us at info@fljohn.com

Standard Refund Policy
Refunds are only valid in the event the show is CANCELLED. You must request a refund no later than 48 hours of cancellation of the show. 

If the Show is Cancelled, How to Receive a Refund
Please complete the following: Refund request to info@FLJENT.com and include your original order number, date of show, and your name.
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Privacy Policy
This privacy policy sets out how FLJ Entertainment uses and protects any information that you give FLJ ENTERTAINMENT when you use this website. FLJ ENTERTAINMENT is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. FLJ ENTERTAINMENT may change this policy from time to time by updating this page. Please be sure to review our changes periodically.

We may collect the following information:

* Name
* Contact information including email address
* Demographic information such as postcode, preferences and interests
   other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: 
* Internal record keeping
* We may use the information to improve our products and services.
* We may periodically send promotional emails about new products, special offers or        other information which we think you may find interesting using the email address          which you have provided. You may select to  not receive promotional material at any      time. 
* We may also use your information to contact you for market research  purposes. We       may contact you by email, phone, fax or mail.
* We may use the information to customize the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways: 
* Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
* If you have previously agreed to us using your personal information for direct marketing  purposes, you may change your mind at any time by writing to or emailing us at INFO@FLJENT.com